Maintenance & Support  

AlphaNZ Technology Support services offer comprehensive repair and maintenance services for a range of hardware and software.   

Service Desk  

Service Desk - often referred to as Help Desk - is provided by AlphaNZ's technology specialists and covers receiving and logging the call, noting information and resolving simple to complex problems. Where the problem cannot be solved, off-site analysis is undertaken and then escalation for resolution occurs.   

On-Site Repair  

AlphaNZ provides on-site repair services for technology equipment 24 x 7 as well as software diagnosis and repair.   

Technology Restore  

The “BreakRestore” service offers a low cost option for broken hardware by exchanging faulty technology. AlphaNZ holds an exchange pool of preconfigured hardware and couriers a replacement unit directly to you at the same time as we collect the faulty or broken item. The unit is then fixed by AlphaNZ and returned to the technology exchange pool, asset tracked and logged ready for the next replacement.   

On-Site Technology Support  

On-Site Technology Support is AlphaNZ's proactive service designed to prevent system failures. AlphaNZ takes overall responsibility for system management on-site. Regular checks are made, general housekeeping is performed and software versions are monitored and upgraded when necessary.

Service Level Agreement Contract

Alpha New Zealand will provide multi-service, multi-vendor, multi-site facilities management to any organisation. We will take complete responsibility for site technical operations under broad-reaching Service Level Agreements (SLAs). Each SLA is tailored to meet specific customer requirements and provides a total solution.